Services

 

Emerald Medical Centre Lane Cove

Phone 02 9420 0222

 

Our services include but are not limited to the following. If there is a specific service that is required but is not listed please call our centre and our receptionist will be able to answer any questions you have.

  • Health Assessments
  • Annual Health Checks
  • Preventative Health Screening Including Cancer Checks
  • Healthy Lifestyle Management
  • Blood Pressure/Healthy Heart Checks
  • Skin Cancer Checks including Cryotherapy, Biopsy and Minor Surgical Procedures
  • Smoking Cessation
  • Travel Vaccinations and Travel Advice
  • Management Plans including Asthma and Diabetes
  • Flu Vaccinations
  • Sports Injuries
  • Wound Management
  • Couselling and Mental Health
  • Pre-Employment Medical Assessments including Spirometry Lung Function, Audiometry, Drug screening, ECG Heart Check and 24 Blood Pressure Monitoring
  • Insurance Medical Assessments
  • Driving Medical Assessments
  • Medico-Legal Reports
  • On-Site Pathology Collection
  • Dietitian
  • Womens Health including Antenatal screening, Postnatal Care, Pap Smear and Breast Check
  • Family Planning
  • Contraception including Implanon Insertion and Removal  
  • Childrens Health including Immunisations, Health Checks and Adolescent Health
  • Mens Health including Prostate Checks
  • Aged Care Health including Osteoporosis and Dementia Screening and Annual Health Assessments
  • Workcover including injury management
  • Third Party Claims

PRIVACY POLICY
Your medical record is a confidential document and your privacy is important to us. It is the policy of this practice to maintain security of personal health information at all times, and ensure this information is only available to authorised members of staff.

 

Practice Communication Policy 

Telephone calls from patients will not generally be put through to doctors, and patients are encouraged to make an appointment to speak with their doctor. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. Where appropriate and needed, the doctor will return your call within 24hrs. Alternatively a practice staff member will return your call with more information or to advise you that the doctor would like to see you via appointment.

 

If you might have an urgent medical problem, your phone call will be transferred to our practice nurse who will then triage you according to your needs, and accordingly contact the doctor directly if there are major concerns.

 

Emails and Facsimiles are reviewed on a regular daily basis. Any email received will be acknowledged in a reply and passed on to the addressee. Any urgent faxes will be promptly transferred directly to the doctor. Any detailed or sensitive information is not encouraged or recommended to be sent via email to the practice as it is not a secure way of communication.  Relevant telephone or email exchange will be noted in the patient’s health record to ensure continuity of care.

 

Home and Other Visits

Doctors and other practice staff may make home visits to regular patients of our practice where it is safe and reasonable.

Regular patients may be offered home visits, if they meet certain eligibility criteria, including those in palliative care, immobile, or elderly and frail. The practice nurse

will assess if a home visit is needed or warranted.

 

Within normal opening hours, home visits may be arranged between 1-2pm on weekdays. Outside of normal opening hours, home visits may be arranged as per-needs basis. The practice also has an after-hours medical service. There are arrangements to exchange clinical details about patient care for doctors who perform home and other visits on behalf of the patient’s regular doctor and the care provided is documented in the patient’s medical records.

For regular patients whose circumstances are deemed not safe or reasonable, e.g. the patient is located too far away for a home or other visit, the practice ensures that there is an alternate system of care that these patients can access.

 

Patient’s right to participate in decisions about their health care

 

Your rights:

It is important that you have an active part in your healthcare. Our doctors will provide you information that is clearly explained and in easily understood language to help you make an informed decision. This includes the purpose, importance, benefits and risks, and possible costs associated with proposed investigations, referrals, treatments, medicines and medicine safety. Education handouts can often be provided as further aids.

 

Once an informed decision is able to be made, it is ultimately your decision to follow the advice of our doctor. Any decision to disregard your doctor’s recommendations, will be documented in your health record.

 

 

Arrangements for patients who require communication services

 

An interpreter and other communication services can also be arranged if there are any communication difficulties. Services employed include: Translating and Interpreter service, and NABS (National Auslan Interpreter Booking and Payment Service). This is a no-charge service.

 

Patient Feedback

If you have suggestions, comments or are unhappy with the service you have received, please contact us in writing or by email. Email: emclanecove@gmail.com, (attention to: Practice Manager) or call (02) 9420 0222.

Alternatively you can contact AHPRA (Australian Health Practitioner Regulation Agency) or  state health complaints body:

   NSW Ombudsman
   Level 24, 580 George Street
   Sydney, NSW 2000

Emerald Medical Centre St Marys

Ph: 98337211

 

Our services include but are not limited to the following. If there is a specific service that is required but is not listed please call our centre and our receptionist will be able to answer any questions you have.

 

Womens health

  • antenatal & post natal care
  • pap smear
  • breast check
  • family planning & contraception
  • implanon insertion & removal

Childrens health

  • childhood immunisations
  • newborn assessment
  • childrens health check
  • developmental assessment
  • adolescent health

preventative health

  • blood screening test
  • blood pressure check
  • vaccination, e.g. flu, travel
  • smoking cessation
  • weight management

procedures

  • minor surgical procedures
  • ecg heart assessment

Skin cancer clinic

  • skin cancer check
  • minor procedures
  • cryotherapy

others

  • travel medicine
  • workcover
  • third party
  • counsellling & mental health
  • mens health
  • insurance medical assessments
  • drivers medical assessments
  • medico-legal reports
  • wound care
  • onsite pathology

 

Emerald Medical Centre Quakers Hill

Phone 02 9626 6733

 

Our services include but are not limited to the following. If there is a specific service that is required but is not listed please call our centre and our receptionist will be able to answer any questions you have.

  • Health Assessments
  • Annual Health Checks
  • Preventative Health Screening Including Cancer Checks
  • Healthy Lifestyle Management
  • Blood Pressure/Healthy Heart Checks
  • Skin Cancer Checks including Cryotherapy, Biopsy and Minor Surgical Procedures
  • Smoking Cessation
  • Travel Vaccinations and Travel Advice
  • Management Plans including Asthma and Diabetes
  • Flu Vaccinations
  • Sports Injuries
  • Wound Management
  • Couselling and Mental Health
  • Pre-Employment Medical Assessments including Spirometry Lung Function, Audiometry, Drug screening, ECG Heart Check and 24 Blood Pressure Monitoring
  • Insurance Medical Assessments
  • Driving Medical Assessments
  • Medico-Legal Reports
  • On-Site Pathology Collection
  • Dietitian
  • Womens Health including Antenatal screening, Postnatal Care, Pap Smear and Breast Check
  • Family Planning
  • Contraception including Implanon Insertion and Removal  
  • Childrens Health including Immunisations, Health Checks and Adolescent Health
  • Mens Health including Prostate Checks
  • Aged Care Health including Osteoporosis and Dementia Screening and Annual Health Assessments
  • Workcover including injury management
  • Third Party Claims